We have been closely monitoring the situation following the deployment of the fix, and the EU Live environment is currently up and running. Services have remained stable, and we will continue to monitor the platform to ensure ongoing reliability.
Posted Oct 19, 2026 - 15:27 UTC
Monitoring
Dear Customer,
A fix has now been deployed, and service recovery is progressing. We expect the EU Live environment to return to normal operation shortly. Our teams will continue to closely monitor the platform to ensure stability and will provide further updates if required.
Posted Oct 19, 2026 - 14:22 UTC
Update
Dear Customer,
Recovery and validation activities are ongoing as we continue to address the issue affecting the EU Live environment. Our teams remain fully engaged, and we will share further updates as soon as possible.
Posted Oct 19, 2026 - 13:54 UTC
Update
Dear Customer,
We continue to investigate the issue affecting the EU Live environment with the highest priority. Our technical teams remain actively engaged in identifying the root cause and restoring full service. We will provide further updates as soon as more information becomes available.
Posted Oct 19, 2026 - 12:19 UTC
Investigating
Dear Customer,
We are currently investigating an issue affecting the EU Live environment, which may result in the platform being unavailable or unresponsive. Updates will follow as soon as more information becomes available.