All Systems Operational

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Here we will keep you updated about incidents, the current service status, planned maintenance windows and service metrics.

TIS Livesystem Operational
TIS Testsystem Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Database maintenance work May 9, 2025 16:00-22:00 UTC

Dear Customers,

We would like to inform you about a scheduled maintenance window. The maintenance is expected to last approximately 6 hours, although we anticipate that the work will be completed in less time.

During this period, you may experience interruptions to the platform as we perform essential database maintenance. We apologize for any inconvenience this may cause and appreciate your understanding and patience. If the work is completed earlier, we will update the page accordingly.
Posted on Apr 28, 2025 - 08:11 UTC

Planned rollout of a new application release May 12, 2025 16:00-19:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:35 UTC

Planned rollout of  Infrastructure May 13, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:17 UTC

Planned rollout of a new application release May 26, 2025 12:00-15:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:28 UTC

Planned rollout of  Infrastructure May 27, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:09 UTC

Planned rollout of a new application release Jun 9, 2025 16:00-19:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:36 UTC

Planned rollout of  Infrastructure Jun 10, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:17 UTC

Planned rollout of a new application release Jun 23, 2025 12:00-15:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:29 UTC

Planned rollout of  Infrastructure Jun 24, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:10 UTC

Planned rollout of a new application release Jul 7, 2025 16:00-19:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:36 UTC

Planned rollout of  Infrastructure Jul 8, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:18 UTC

Planned rollout of a new application release Jul 28, 2025 12:00-15:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:29 UTC

Planned rollout of  Infrastructure Jul 29, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:10 UTC

Planned rollout of a new application release Aug 11, 2025 16:00-19:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:37 UTC

Planned rollout of  Infrastructure Aug 12, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:18 UTC

Planned rollout of a new application release Aug 25, 2025 12:00-15:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:30 UTC

Planned rollout of  Infrastructure Aug 26, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:11 UTC

Planned rollout of a new application release Sep 8, 2025 16:00-19:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:37 UTC

Planned rollout of  Infrastructure Sep 9, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:19 UTC

Planned rollout of a new application release Sep 22, 2025 12:00-15:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:30 UTC

Planned rollout of  Infrastructure Sep 23, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:11 UTC

Planned rollout of a new application release Oct 6, 2025 16:00-19:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:38 UTC

Planned rollout of  Infrastructure Oct 7, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:20 UTC

Planned rollout of a new application release Oct 27, 2025 13:00-16:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:31 UTC

Planned rollout of  Infrastructure Oct 28, 2025 17:00-20:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:12 UTC

Planned rollout of a new application release Nov 10, 2025 17:00-20:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:39 UTC

Planned rollout of  Infrastructure Nov 11, 2025 17:00-20:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:21 UTC

Planned rollout of a new application release Nov 24, 2025 13:00-16:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:32 UTC

Planned rollout of  Infrastructure Nov 25, 2025 17:00-20:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:14 UTC

Planned rollout of a new application release Dec 8, 2025 17:00-20:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:39 UTC

Planned rollout of  Infrastructure Dec 9, 2025 17:00-20:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:22 UTC

Planned rollout of a new application release Dec 22, 2025 13:00-16:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:32 UTC

Planned rollout of  Infrastructure Dec 23, 2025 17:00-20:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:14 UTC

Planned rollout of a new application release Jan 12, 2026 17:00-20:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:40 UTC

Planned rollout of  Infrastructure Jan 13, 2026 17:00-20:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:22 UTC
Apr 30, 2025

No incidents reported today.

Apr 29, 2025
Planned rollout of  Infrastructure
Completed - The scheduled maintenance has been completed.
Apr 29, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 16:00 UTC
Scheduled - Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Jan 22, 14:09 UTC
Apr 28, 2025
Planned rollout of a new application release
Completed - The scheduled maintenance has been completed.
Apr 28, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 12:00 UTC
Scheduled - We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Jan 22, 11:27 UTC
Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
Release of Application Hotfix
Completed - The scheduled maintenance has been completed.
Apr 24, 20:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 19:40 UTC
Scheduled - Dear Valued Customer,

We would like to inform you about an ongoing transaction screening performance optimisation deployment.

Service Downtime: We expect screening of payments to be delayed.
Impacted Application Area: Transaction Screening

Customer Required Actions: None.
Apr 24, 19:38 UTC
Apr 23, 2025
Release of Infrastructure Hotfix
Completed - The scheduled maintenance has been completed.
Apr 23, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 16:00 UTC
Scheduled - Dear Valued Customer,

We would like to inform you about an upcoming infrastructure hotfix deployment.

Service Downtime: We expect no downtime
Functionality Changes: No changes in functionality expected.

Customer Required Actions: You might experience small interruptions during the deployment. In such case, please refresh your browser window.
Apr 23, 12:09 UTC
Apr 22, 2025
Planned rollout of a new application release
Completed - The scheduled maintenance has been completed.
Apr 22, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 16:00 UTC
Scheduled - We are rolling out a new minor version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Apr 7, 14:04 UTC
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

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