All Systems Operational

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Here we will keep you updated about incidents, the current service status, planned maintenance windows and service metrics.

TIS Livesystem Operational
TIS Testsystem Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned rollout of a new application release May 6, 2024 16:00-19:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 13:01 UTC
Planned rollout of  Infrastructure May 7, 2024 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 13:53 UTC
Cloud Infrastructure Maintenance May 10, 2024 06:30-15:30 UTC
Dear customers,
we are planning extended maintenance work on our cloud infrastructure on May 10, 2024.

We expect several service interruptions during the announced maintenance window and will therefore prevent incoming traffic to the TIS services for the duration of the maintenance.

We apologize for any inconvenience this may cause.
Posted on Apr 24, 2024 - 11:30 UTC
Planned rollout of a new application release May 27, 2024 12:00-15:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 12:46 UTC
Planned rollout of  Infrastructure May 28, 2024 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 14:03 UTC
Planned rollout of a new application release Jun 10, 2024 16:00-19:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 13:02 UTC
Planned rollout of  Infrastructure Jun 11, 2024 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 13:54 UTC
Cloud Infrastructure Maintenance Jun 15, 2024 07:00-16:00 UTC
Dear customers,
we are planning extended maintenance work on our cloud infrastructure on June 15, 2024.

We expect several service interruptions during the announced maintenance window and will therefore prevent incoming traffic to the TIS services for the duration of the maintenance.

We apologize for any inconvenience this may cause.
Posted on Apr 24, 2024 - 11:24 UTC
Planned rollout of a new application release Jun 24, 2024 12:00-15:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 12:47 UTC
Planned rollout of  Infrastructure Jun 25, 2024 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 14:04 UTC
Planned rollout of a new application release Jul 8, 2024 16:00-19:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 13:02 UTC
Planned rollout of  Infrastructure Jul 9, 2024 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 13:54 UTC
Planned rollout of a new application release Jul 22, 2024 12:00-15:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 12:47 UTC
Planned rollout of  Infrastructure Jul 23, 2024 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 14:04 UTC
Planned rollout of a new application release Aug 5, 2024 16:00-19:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 13:03 UTC
Planned rollout of  Infrastructure Aug 6, 2024 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 13:56 UTC
Planned rollout of a new application release Aug 26, 2024 12:00-15:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 12:49 UTC
Planned rollout of  Infrastructure Aug 27, 2024 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 14:05 UTC
Planned rollout of a new application release Sep 9, 2024 16:00-19:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 13:03 UTC
Planned rollout of  Infrastructure Sep 10, 2024 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 13:56 UTC
Planned rollout of a new application release Sep 23, 2024 12:00-15:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 12:50 UTC
Planned rollout of  Infrastructure Sep 24, 2024 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 14:06 UTC
Planned rollout of a new application release Oct 7, 2024 16:00-19:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 13:04 UTC
Planned rollout of  Infrastructure Oct 8, 2024 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 13:57 UTC
Planned rollout of a new application release Oct 28, 2024 13:00-16:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 12:52 UTC
Planned rollout of  Infrastructure Oct 29, 2024 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 14:06 UTC
Planned rollout of a new application release Nov 11, 2024 17:00-20:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 13:05 UTC
Planned rollout of  Infrastructure Nov 12, 2024 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 13:58 UTC
Planned rollout of a new application release Nov 25, 2024 13:00-16:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 12:57 UTC
Planned rollout of  Infrastructure Nov 26, 2024 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 14:07 UTC
Planned rollout of a new application release Dec 9, 2024 17:00-20:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 13:06 UTC
Planned rollout of  Infrastructure Dec 10, 2024 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 13:58 UTC
Planned rollout of a new application release Dec 23, 2024 13:00-16:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 12:58 UTC
Planned rollout of  Infrastructure Dec 24, 2024 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 14:07 UTC
Planned rollout of a new application release Jan 6, 2025 17:00-20:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 13:07 UTC
Planned rollout of  Infrastructure Jan 7, 2025 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 13:59 UTC
Past Incidents
Apr 27, 2024

No incidents reported today.

Apr 26, 2024

No incidents reported.

Apr 25, 2024
Release of Hotfix
Completed - The scheduled maintenance has been completed.
Apr 25, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 12:30 UTC
Scheduled - Dear Customers,

we will release a hotfix on the mentioned stages.
We don't expect any downtime for our customers.
Apr 25, 11:03 UTC
Apr 24, 2024

No incidents reported.

Apr 23, 2024
Planned rollout of  Infrastructure
Completed - The scheduled maintenance has been completed.
Apr 23, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 16:00 UTC
Scheduled - Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Dec 5, 14:02 UTC
Apr 22, 2024
Planned rollout of a new application release
Completed - The scheduled maintenance has been completed.
Apr 22, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 12:00 UTC
Scheduled - We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Dec 1, 12:45 UTC
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024
TIS Pending Compliance Check issue on Live is resolved
Resolved - Dear TIS Customer,

The issue has been resolved. However, as there's a large number of payments that need to be processed, it would take time for that.
We have increased the resources to process the payments faster and we believe that you'd notice it in the next 60-90 minutes.

Please accept our sincere apologies for the inconvenience caused.
Apr 16, 14:15 UTC
TIS Performance Issue on Live
Resolved - Dear TIS Customer,

The issue is resolved. The processing of the payments is resumed.

Please excuse the inconvenience caused!
Apr 16, 13:41 UTC
Update - Dear TIS Customer,

If your payments are stuck in status "Pending Compliance Check", then you are affected by the issue.

Our developers are still investigating with the highest priority.

We will keep you updated on the matter!

Thank you for the patience and the understanding!
Apr 16, 11:49 UTC
Investigating - Dear TIS Customer,

We are experiencing an issue on the production environment related to the Transaction Screening.

We are investigating with the highest priority.
Apr 16, 11:05 UTC
Release of Hotfix
Completed - The scheduled maintenance has been completed.
Apr 16, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 06:00 UTC
Scheduled - Dear Customers,

we will release a hotfix on the mentioned stages.
We don't expect any downtime for our customers.
Apr 15, 19:30 UTC
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

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