A fix has been implemented and we are monitoring the results.
Posted May 13, 2025 - 10:18 UTC
Identified
Dear Customer,
The issue has been identified and a fix is being implemented.
Posted May 13, 2025 - 07:32 UTC
Update
Dear Customer,
We are continuing to investigate this issue with the highest priority.
Posted May 13, 2025 - 06:46 UTC
Investigating
Dear Customer,
The system is currently facing issues related to FX conversion rates. You might experience this during the approval of payments/processing of transaction screening alerts if the currency of transfer differs from the one set as company currency.
We're looking into this with highest priority.
Posted May 13, 2025 - 05:20 UTC
This incident affected: TIS Livesystem and TIS Testsystem.