All Systems Operational

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Here we will keep you updated about incidents, the current service status, planned maintenance windows and service metrics.

TIS Livesystem Operational
TIS Testsystem Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned rollout of a new application release Oct 28, 2024 13:00-16:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 12:52 UTC
Planned rollout of  Infrastructure Oct 29, 2024 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 14:06 UTC
Planned rollout of a new application release Nov 11, 2024 17:00-20:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 13:05 UTC
Planned rollout of  Infrastructure Nov 12, 2024 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 13:58 UTC
Planned rollout of a new application release Nov 25, 2024 13:00-16:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 12:57 UTC
Planned rollout of  Infrastructure Nov 26, 2024 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 14:07 UTC
Planned rollout of a new application release Dec 9, 2024 17:00-20:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 13:06 UTC
Planned rollout of  Infrastructure Dec 10, 2024 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 13:58 UTC
Planned rollout of a new application release Dec 23, 2024 13:00-16:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 12:58 UTC
Planned rollout of  Infrastructure Dec 24, 2024 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 14:07 UTC
Planned rollout of a new application release Jan 6, 2025 17:00-20:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Dec 01, 2023 - 13:07 UTC
Planned rollout of  Infrastructure Jan 7, 2025 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Dec 05, 2023 - 13:59 UTC
Past Incidents
Oct 18, 2024

No incidents reported today.

Oct 17, 2024
Database maintenance work
Completed - The scheduled maintenance has been completed.
Oct 17, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 16:00 UTC
Scheduled - Dear Customer,
we will be performing maintenance on our database infrastructure.
This work is scheduled during non-business hours to ensure optimal performance and stability. While we do not anticipate any downtime or service interruptions, we are taking this precaution to minimize any potential impact on your experience.

We appreciate your understanding and will keep you updated should anything unexpected arise.
Oct 10, 09:05 UTC
Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024
Planned rollout of  Infrastructure
Completed - The scheduled maintenance has been completed.
Oct 8, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 16:00 UTC
Scheduled - Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Dec 5, 13:57 UTC
Oct 7, 2024
Planned rollout of a new application release
Completed - The scheduled maintenance has been completed.
Oct 7, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 16:00 UTC
Scheduled - We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Dec 1, 13:04 UTC
TIS Swift Connectivity Issue
Resolved - Dear TIS Customer,

The incident has been resolved.
Oct 7, 11:30 UTC
Monitoring - Dear TIS Customer,

A fix has been provided. The Test System is also working now.

We will keep monitoring the performance.
Oct 7, 11:00 UTC
Update - Dear TIS Customer,

We are continuing to work on a fix for this issue.
Oct 7, 09:28 UTC
Identified - Dear TIS Customer,

The issue has been identified and a fix is being prepared.
Oct 7, 08:34 UTC
Update - Dear TIS Customer,

The SWIFT server for the Live System is now operational. There might be a delay in processing of incoming files.

The SWIFT server for the Test System is still not operational.

Investigation is still ongoing with highest priority. We will keep you updated.
Oct 7, 08:10 UTC
Update - We are continuing to investigate this issue.
Oct 7, 07:58 UTC
Update - We are continuing to investigate this issue.
Oct 7, 07:57 UTC
Update - We are continuing to investigate this issue.
Oct 7, 07:22 UTC
Update - We are continuing to investigate this issue.
Oct 7, 06:16 UTC
Investigating - Dear TIS Customer,

We are experiencing an issue with the swift connectivity for the LiveTest environment.

We are currently working to resolve the issue with the highest priority.
Oct 7, 06:14 UTC
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

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