All Systems Operational

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Here we will keep you updated about incidents, the current service status, planned maintenance windows and service metrics.

TIS Livesystem Operational
TIS Testsystem Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned rollout of a new application release May 26, 2025 12:00-15:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:28 UTC

Planned rollout of  Infrastructure May 27, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:09 UTC

Planned rollout of a new application release Jun 9, 2025 16:00-19:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:36 UTC

Planned rollout of  Infrastructure Jun 10, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:17 UTC

Planned rollout of a new application release Jun 23, 2025 12:00-15:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:29 UTC

Planned rollout of  Infrastructure Jun 24, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:10 UTC

Planned rollout of a new application release Jul 7, 2025 16:00-19:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:36 UTC

Planned rollout of  Infrastructure Jul 8, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:18 UTC

Planned rollout of a new application release Jul 28, 2025 12:00-15:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:29 UTC

Planned rollout of  Infrastructure Jul 29, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:10 UTC

Planned rollout of a new application release Aug 11, 2025 16:00-19:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:37 UTC

Planned rollout of  Infrastructure Aug 12, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:18 UTC

Planned rollout of a new application release Aug 25, 2025 12:00-15:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:30 UTC

Planned rollout of  Infrastructure Aug 26, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:11 UTC

Planned rollout of a new application release Sep 8, 2025 16:00-19:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:37 UTC

Planned rollout of  Infrastructure Sep 9, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:19 UTC

Planned rollout of a new application release Sep 22, 2025 12:00-15:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:30 UTC

Planned rollout of  Infrastructure Sep 23, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:11 UTC

Planned rollout of a new application release Oct 6, 2025 16:00-19:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:38 UTC

Planned rollout of  Infrastructure Oct 7, 2025 16:00-19:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:20 UTC

Planned rollout of a new application release Oct 27, 2025 13:00-16:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:31 UTC

Planned rollout of  Infrastructure Oct 28, 2025 17:00-20:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:12 UTC

Planned rollout of a new application release Nov 10, 2025 17:00-20:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:39 UTC

Planned rollout of  Infrastructure Nov 11, 2025 17:00-20:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:21 UTC

Planned rollout of a new application release Nov 24, 2025 13:00-16:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:32 UTC

Planned rollout of  Infrastructure Nov 25, 2025 17:00-20:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:14 UTC

Planned rollout of a new application release Dec 8, 2025 17:00-20:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:39 UTC

Planned rollout of  Infrastructure Dec 9, 2025 17:00-20:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:22 UTC

Planned rollout of a new application release Dec 22, 2025 13:00-16:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:32 UTC

Planned rollout of  Infrastructure Dec 23, 2025 17:00-20:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:14 UTC

Planned rollout of a new application release Jan 12, 2026 17:00-20:00 UTC

We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:40 UTC

Planned rollout of  Infrastructure Jan 13, 2026 17:00-20:00 UTC

Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:22 UTC
May 20, 2025

No incidents reported today.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025
Planned rollout of  Infrastructure
Completed - The scheduled maintenance has been completed.
May 13, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 16:00 UTC
Scheduled - Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Jan 22, 14:17 UTC
Issues with services using FX rates
Resolved - Dear TIS Customer,

The incident has been resolved.
May 13, 11:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 10:18 UTC
Identified - Dear Customer,

The issue has been identified and a fix is being implemented.
May 13, 07:32 UTC
Update - Dear Customer,

We are continuing to investigate this issue with the highest priority.
May 13, 06:46 UTC
Investigating - Dear Customer,

The system is currently facing issues related to FX conversion rates. You might experience this during the approval of payments/processing of transaction screening alerts if the currency of transfer differs from the one set as company currency.

We're looking into this with highest priority.
May 13, 05:20 UTC
Custom maintenance work
Completed - The scheduled maintenance has been completed.
May 13, 10:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 10:00 UTC
Scheduled - Dear Valued Customer,

We would like to inform you about an upcoming application maintenance.

Service Downtime: We expect no downtime
Functionality Changes: No changes in functionality expected.

Customer Required Actions: You might experience small interruptions during the deployment. In such case, please refresh your browser window.
May 13, 09:27 UTC
Custom maintenance work
Completed - The scheduled maintenance has been completed.
May 13, 09:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 09:05 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 13, 09:04 UTC
May 12, 2025
Planned rollout of a new application release
Completed - The scheduled maintenance has been completed.
May 12, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 16:00 UTC
Scheduled - We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Jan 22, 11:35 UTC
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Database maintenance work
Completed - The scheduled maintenance has been completed.
May 9, 16:25 UTC
Verifying - Verification is currently underway for the maintenance items.
May 9, 16:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 16:00 UTC
Scheduled - Dear Customers,

We would like to inform you about a scheduled maintenance window. The maintenance is expected to last approximately 6 hours, although we anticipate that the work will be completed in less time.

During this period, you may experience interruptions to the platform as we perform essential database maintenance. We apologize for any inconvenience this may cause and appreciate your understanding and patience. If the work is completed earlier, we will update the page accordingly.
Apr 28, 08:11 UTC
May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

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