All Systems Operational

About This Site

Here we will keep you updated about incidents, the current service status, planned maintenance windows and service metrics.

TIS Livesystem Operational
TIS Testsystem Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned rollout of a new application release Mar 10, 2025 17:00-20:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:33 UTC
Planned rollout of  Infrastructure Mar 11, 2025 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:15 UTC
Planned rollout of a new application release Mar 24, 2025 13:00-16:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:27 UTC
Planned rollout of  Infrastructure Mar 25, 2025 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:08 UTC
Planned rollout of a new application release Apr 7, 2025 16:00-19:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:34 UTC
Planned rollout of  Infrastructure Apr 8, 2025 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:16 UTC
Planned rollout of a new application release Apr 28, 2025 12:00-15:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:27 UTC
Planned rollout of  Infrastructure Apr 29, 2025 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:09 UTC
Planned rollout of a new application release May 12, 2025 16:00-19:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:35 UTC
Planned rollout of  Infrastructure May 13, 2025 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:17 UTC
Planned rollout of a new application release May 26, 2025 12:00-15:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:28 UTC
Planned rollout of  Infrastructure May 27, 2025 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:09 UTC
Planned rollout of a new application release Jun 9, 2025 16:00-19:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:36 UTC
Planned rollout of  Infrastructure Jun 10, 2025 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:17 UTC
Planned rollout of a new application release Jun 23, 2025 12:00-15:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:29 UTC
Planned rollout of  Infrastructure Jun 24, 2025 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:10 UTC
Planned rollout of a new application release Jul 7, 2025 16:00-19:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:36 UTC
Planned rollout of  Infrastructure Jul 8, 2025 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:18 UTC
Planned rollout of a new application release Jul 28, 2025 12:00-15:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:29 UTC
Planned rollout of  Infrastructure Jul 29, 2025 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:10 UTC
Planned rollout of a new application release Aug 11, 2025 16:00-19:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:37 UTC
Planned rollout of  Infrastructure Aug 12, 2025 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:18 UTC
Planned rollout of a new application release Aug 25, 2025 12:00-15:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:30 UTC
Planned rollout of  Infrastructure Aug 26, 2025 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:11 UTC
Planned rollout of a new application release Sep 8, 2025 16:00-19:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:37 UTC
Planned rollout of  Infrastructure Sep 9, 2025 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:19 UTC
Planned rollout of a new application release Sep 22, 2025 12:00-15:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:30 UTC
Planned rollout of  Infrastructure Sep 23, 2025 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:11 UTC
Planned rollout of a new application release Oct 6, 2025 16:00-19:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:38 UTC
Planned rollout of  Infrastructure Oct 7, 2025 16:00-19:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:20 UTC
Planned rollout of a new application release Oct 27, 2025 13:00-16:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:31 UTC
Planned rollout of  Infrastructure Oct 28, 2025 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:12 UTC
Planned rollout of a new application release Nov 10, 2025 17:00-20:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:39 UTC
Planned rollout of  Infrastructure Nov 11, 2025 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:21 UTC
Planned rollout of a new application release Nov 24, 2025 13:00-16:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:32 UTC
Planned rollout of  Infrastructure Nov 25, 2025 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:14 UTC
Planned rollout of a new application release Dec 8, 2025 17:00-20:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:39 UTC
Planned rollout of  Infrastructure Dec 9, 2025 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:22 UTC
Planned rollout of a new application release Dec 22, 2025 13:00-16:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:32 UTC
Planned rollout of  Infrastructure Dec 23, 2025 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:14 UTC
Planned rollout of a new application release Jan 12, 2026 17:00-20:00 UTC
We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Posted on Jan 22, 2025 - 11:40 UTC
Planned rollout of  Infrastructure Jan 13, 2026 17:00-20:00 UTC
Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Posted on Jan 22, 2025 - 14:22 UTC
Past Incidents
Feb 28, 2025

No incidents reported today.

Feb 27, 2025

No incidents reported.

Feb 26, 2025

No incidents reported.

Feb 25, 2025
Planned rollout of  Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 25, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 17:00 UTC
Scheduled - Dear Customers,

we are improving the TIS platform. You might experience small interruptions during the rollout. In such cases, please refresh your browser window.

We apologize for any inconvenience this may cause.
Jan 22, 14:07 UTC
Feb 24, 2025
Planned rollout of a new application release
Completed - The scheduled maintenance has been completed.
Feb 24, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 13:00 UTC
Scheduled - We are rolling out a new major version of the TIS platform.
You might experience small interruptions during the release.
In such case, please refresh your browser window.
Jan 22, 11:26 UTC
Feb 23, 2025

No incidents reported.

Feb 22, 2025

No incidents reported.

Feb 21, 2025
Release of Hotfix
Completed - The scheduled maintenance has been completed.
Feb 21, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 17:00 UTC
Scheduled - Dear Customers,

we will release a hotfix on the mentioned stages.
We don't expect any downtime for our customers.
Feb 21, 13:24 UTC
Feb 20, 2025

No incidents reported.

Feb 19, 2025
Release of Hotfix
Completed - The scheduled maintenance has been completed.
Feb 19, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 17:00 UTC
Scheduled - Dear Customers,

we will release a hotfix on the mentioned stages.
We don't expect any downtime for our customers.
Feb 19, 15:28 UTC
Feb 18, 2025

No incidents reported.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025
Payments Stuck in BTM Module
Resolved - Dear Customer,

We have been monitoring the situation and the system is stable now.
Feb 14, 15:36 UTC
Monitoring - Dear Customer,

All stuck payments have been processed successfully. We are monitoring the situation.
Feb 14, 09:14 UTC
Update - Dear Customer,

The investigation continues with highest priority.
Feb 14, 08:50 UTC
Investigating - Dear Customer,

We are currently experiencing issues while processing payments out of the BTM Module. This is being investigated with highest priority.
Feb 14, 06:48 UTC
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